Taking action when People Identify Problems
We run across issues or find problems every day. Some of them can be handled immediately or in an ad-hoc manner. We need some standard framework for investigating and solving larger or more complicated problems. There are different schools of thought on how people bring problems and when and who should do the solutioning . Just problems or problems that need solving We want to create expectations about how action will be take when a problem is found. Our best teammates raise issues or expose problems in order to try and improve the situation. This discussion is around this group. Other people raise issues or find problems as a way of delaying action or describing why things can't be done. They don't really intend to solve the problem. We will withhold further comments for another time. Organizational Failure. Some management don't want to acknowledge problems. They don't want ...